Frequently Asked Questions

What are my payment options?

It is our goal to assure your time with us will be worry free, and that you will be treated with dignity and respect. We are constantly working to streamline our operations to keep our cost low, without sacrificing the quality of care you receive. TOPS Surgical Specialty Hospital is contracted with most insurance carriers. We gladly accept all major credit cards.

What if I am in labor?

If you have a medical emergency or are in labor, you have the right to receive, within the capabilities of TOPS staff and facilities: an appropriate medical screening examination, stabilizing treatment (including treatment for an unborn child) and if necessary an appropriate transfer to another facility even if you cannot pay or do not have medical insurance or you are not entitled to Medicare or Medicaid.

What if I think I'm having a heart attack?

If you think you're having a heart attack, call 9-1-1 or your emergency medical system immediately; it is almost always the fastest way to get lifesaving treatment. Emergency medical services (EMS) staff can begin treatment when they arrive — up to an hour sooner than if someone gets to the hospital by car. EMS staff is also trained to revive someone whose heart has stopped. You'll also get treated faster in the hospital if you come by ambulance.

What if I have stroke symptoms?

Timing is very important when symptoms of a stroke are apparent. You should immediately call 9-1-1 or emergency medical services in order to get an ambulance to the victim as quickly as possible and note the time. If you have someone bring you to the hospital, tell us immediately when you arrive that you are experiencing stroke symptoms. TOPS is not a cardiovascular or stroke related facility, but we can get you stabilized and transported immediately to a facility that can provide a higher level of care that you need.

What happens when I leave the ER?

Before you leave the emergency department, a nurse or physician will spend a few minutes with you to make sure you understand how to care for yourself at home. You will also receive a recommendation for follow-up medical care, if needed. At discharge, you may receive a prescription to help you care for your condition.

What do I need to bring with me to the Emergency Department?

Bring your ID, insurance card, a list of medications you are taking (or just bring the prescription bottles), and a list of any allergies you may have. It’s helpful if you could bring your medical history, especially if you have another medical condition. The more we know the better care we can provide.

Can I see my doctor in the Emergency Department?

Private physicians are welcome, but they generally do not meet patients in the Emergency Department.  Private physicians rely on the expertise and skill of the emergency staff to treat their patients and provide a thorough report regarding follow-up care.

What insurance do you take?

We accept all major private insurance plans like Aetna, Blue Cross/Blue Shield, United Healthcare, Humana, Medicare, and others. A cash pay option is available for those without insurance.

Before Procedure

What to expect before your day of procedure.


Day of Procedure


Anesthesia


After Procedure